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Counselling for problems in geriatric care
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Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact points

Course description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links and downloads

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Internet address

Phone number

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Contact address

Burgstraße 4
80331 München

Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.

How to find us

Public transport

Related services

Munich Care Exchange

Whether inpatient care, short-term care, day care, outpatient care or care at home - the Munich Care Exchange helps you to find suitable offers.

Suggestion of legal support

If an adult can no longer manage their own affairs due to a mental illness or disability, you can apply for guardianship.

Home visits by occupational therapists - THEA mobil

If you suffer from a chronic illness and need occupational therapy but find it too difficult to go to a practice, you can arrange a home visit.

Notarisation of a care directive

If you want to specify who should take over legal care for you if necessary, you need a care directive, which we can notarise on request.

Notarisation of a health care proxy

If you want to delegate the management of your legal affairs to someone else, you need a power of attorney, which we can notarise on request.

Subsidy for meals on wheels/ social lunches

Anyone who is unable to do their shopping or prepare a hot meal can apply for a subsidy for meals on wheels or the social lunch programme.

Household help

Help for people who need support from others to continue household chores or physical activities.

Assistance for the elderly: subsidies for travel costs, telephone, home emergency call

The elderly care service supports senior citizens with travel allowances, telephone assistance and home emergency call systems.

Grant for the purchase of a computer for senior citizens

If you are a senior citizen and have bought a laptop, computer or tablet, the City of Munich will support your purchase with a grant.

Advice from the Munich counselling associations

If you have any questions about legal guardianship and pension provision, Munich's guardianship associations can advise you locally, free of charge and confidentially.