Emergency assistance in the absence of a residence permit - employees, relatives

Description

We would like to be available for emergencies at all times.

However, if your request is not an emergency, we will have to ask you to come back at a later date. We regret that in this case we will not be able to deal with your case on that day. Please understand that we need to utilise our resources efficiently in order to be able to act quickly in emergencies.

• Only proven emergencies will be processed.
• Only fictitious certificates, toleration certificates or border crossing certificates will be issued.

You must book an appointment. Emergency appointments are only available at short notice for this day and the next. If no appointment is available, please try again later. New appointments for today and tomorrow will be added in the morning, at midday and in the afternoon.

What is an emergency?
An emergency is an unforeseeable situation in which a document is needed immediately, otherwise there is a risk of damage. This applies in the following cases:

• Impending loss of employment
• Impending loss of benefits (e.g. unemployment benefit or student loan)
• Urgent travel for personal or professional reasons within the next seven days (e.g. business trip, illness, death)
• Necessary extension of the tourist stay due to flight cancellations or inability to travel

The Foreigners Office will check and decide whether an emergency exists.

In this case, you do not need an appointment

Are you in an ongoing or finalised asylum procedure, entitled to asylum, a refugee or entitled to subsidiary protection?

Then you can come to the Servicepoint at Ruppertstraße 19 (Entrance A) in area 21 on the 2nd floor in an emergency without an appointment:

Monday 7.30 am - 12 noon
Tuesday 8.30 a.m. - 12 noon and 2 p.m. - 6 p.m
Thursday 8.30 a.m. - 3 p.m
Friday 7.30 a.m. - 12 noon

Please note: Different requirements apply for students, academics, researchers, highly qualified persons and the self-employed.

Pilot project for a simplified consultation: letters P-Z without an appointment
We are currently testing a new system for issuing residence permits. As part of this pilot project, customers whose surname begins with the letters P to Z can also visit us at Entrance A (Ruppertstraße 19) without an appointment.

Our long-term goal is to reopen the building. However, it will take time to adapt our procedures. For this reason, you can currently only visit us by prior appointment.

Please note this information.

Prerequisites

You belong to the following groups of people and have a foreign nationality:

• Employees with vocational training
• Other employees (such as volunteers or au pairs)
• Family members of the above-mentioned groups of people
• Family members of persons entitled to asylum, refugees and subsidiary protection
• Persons with permanent residence permits

Are you in an ongoing or finalised asylum procedure, entitled to asylum, a refugee or entitled to subsidiary protection?

If so, you can come to the Servicepoint at Ruppertstraße 19 (Entrance A) in area 21 on the 2nd floor without an appointment:

Monday 7.30 am - 12 noon
Tuesday 8.30 am - 12 noon and 2 - 6 pm
Thursday 8.30 am - 3 pm
Friday 7.30 am - 12 noon

Please note:
Different requirements apply for students, scientists, researchers, highly qualified persons and the self-employed.

Pilot project for a simplified consultation: letters P-Z without an appointment
We are currently testing a new system for issuing residence permits. As part of this pilot project, customers whose surname begins with the letters P to Z can also visit us at Entrance A (Ruppertstraße 19) without an appointment.

Please note this information.

Required documents

The following documents are accepted in German or English for the processing of appointments:

• Confirmation from the employer of impending job loss or necessary business trip
• Confirmation from the organisation providing the benefits of impending loss of benefits
• Confirmation from the travel company about booked travel, hotel, transport
• Confirmation from a travel company about flight cancellation, a hospital about hospital admission or a medical certificate about the inability to travel; it must also already be foreseeable when it will be possible to travel again (e.g. end of treatment, replacement flight or other)