Counselling for problems in geriatric care
The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.
Description
The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also care staff with concerns about Munich's elderly care facilities and services. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.
Direktorium
Beschwerdestelle für Probleme in der Altenpflege
Internet
Phone
Postal address
Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege
Burgstraße 4
80331 München
Fax: +49 89 233-21973
Address
Burgstraße 4
80331 München
Consultation hours:
Mon. 9 - 12 and 13 - 16 o'clock
Tue. 9 - 12 a.m
Wed. 1 - 7 p.m
Thurs. 9 - 12 and 13 - 16 o'clock
Fri. 9 - 12 a.m
Individual appointments can be arranged on request.
Please note that an FFP2 mask must be worn when visiting the office.