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Counselling for problems in geriatric care
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Counselling for problems in geriatric care

The complaints office advises people in need of care, relatives, legal carers, acquaintances and carers on issues relating to care for the elderly.

Contact points

Course description

The complaints office is a point of contact for elderly people in need of care, their relatives, legal carers, acquaintances, neighbours and also nursing staff for concerns about Munich facilities and services for the elderly. Complainants receive expert advice and support here. After consultation, on-site research is carried out and solutions and improvements are agreed. The effects of these are reviewed and assessed together with all parties involved after an appropriate period of time. The Complaints Office acts in advance of the statutory bodies (care home supervisory authorities, care insurance funds) for individual cases.

Links and downloads

Landeshauptstadt München

Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Internet address

Phone number

Postal address

Landeshauptstadt München
Direktorium
Beschwerdestelle für Probleme in der Altenpflege

Burgstraße 4
80331 München

Address

Burgstraße 4
80331 München

Consultation hours:Mon. 9am - 12pm and 1pm - 4pmThu. 9am - 12pmMi. 1pm - 7pmThu. 9am - 12pm and 1pm - 4pmFri. 9am - 12pmIndividual appointments can be arranged on request.

How to find us

Public transport

Related services

Assistance for the elderly: subsidies for travel costs, telephone, home emergency call

The elderly care service supports senior citizens with travel allowances, telephone assistance and home emergency call systems.

Assistance in senior living facilities

If you need to move to an assisted living facility for health reasons, the Social Security Office can help you.

Grant for the purchase of a computer for senior citizens

If you are a senior citizen and have bought a laptop, computer or tablet, the City of Munich will support your purchase with a grant.

Support in old age

In its social community centre, older people and their relatives receive advice on issues relating to home and nursing care as well as financial assistance.

Home visits by occupational therapists - THEA mobil

If you suffer from a chronic illness and need occupational therapy but find it too difficult to go to a practice, you can arrange a home visit.

Preventive home visits for older people

Preventive home visits are intended to help recognise emergency and dangerous situations among older people at an early stage.

Dental home visits for the elderly and people in need of care

If you are unable to visit a dental practice due to personal restrictions, you can arrange a home visit.

Munich Care Exchange

Whether inpatient care, short-term care, day care, outpatient care or care at home - the Munich Care Exchange helps you to find suitable offers.

Notarisation of a health care proxy

Legal guardianship can be avoided by a power of attorney. Authorised representatives are not subject to control by the competent local court.

Advice from the Munich counselling associations

The Munich guardianship associations provide information and advice on health care proxies, advance care directives and questions of guardianship law.