Mediation in conflicts in the city of Munich

Questions & Answers

Can I also enquire if someone else has the conflict?
Yes, we also advise people who are not involved or organisations that advise people in conflict situations or support them in other ways.

What else is on offer?
We also offer training courses and workshops in the areas of conflict and conflict prevention, de-escalation and dialogue techniques, although these cost a small amount.

Can larger groups also receive support?
Yes, house communities, building groups, owners' associations, co-operatives and communal living arrangements can also receive support with conflicts.

When is mediation not suitable?
When conflicts have escalated too much/ there is a lack of willingness to negotiate, under the influence of alcohol/drugs/violence, with some mental illnesses, if other (e.g. legal) steps have already been taken.

Is mediation also suitable for children or very old people, people with disabilities or illnesses, people who do not speak German?
In principle, mediation is possible for all people. An assessment is made on a case-by-case basis; if necessary, the framework conditions are adapted (e.g. use of language services, barrier-free rooms, simple language, adaptation of methods)

Do mediators receive money for their services?
Yes, but only a small expense allowance.

What training do the mediators have?
All mediators have at least 200 hours of training in accordance with the standards of the German Mediation Association and are certified (regular supervision, further and advanced training, professional exchange).