Switching on the eID function or changing the PIN
You can activate the online ID function on your identity card or reset your PIN. You can do this online or at the Citizens’ Office.
Description
The online ID function allows you to verify your identity securely on the internet. To do this, you will need an activated online ID function and a personal PIN.
If you have forgotten your PIN or wish to activate your online identification function, you have two options:
- Order a PIN reset letter online You can order a PIN reset letter online free of charge. The letter contains a new PIN and an activation code and will be sent to your registered address in Germany. You must accept the letter in person or collect it from the post office, presenting proof of identity when doing so. You can use the letter to activate your online identification function and set a new PIN.
- Set a new PIN at the Citizens’ Office Alternatively, you can activate your online ID function at the Citizens’ Office or have a new PIN set for you. To do this, you must visit in person and book an appointment.
Important note
If you would like to activate the eID function of your electronic residence permit or change the PIN, you will find all the information under: "Activating the eID function or changing the PIN - electronic residence permit"
Requirements
- Online ordering:
- You must be at least 16 years old.
- You hold a valid identity card or a valid eID card.
- You have a registered address in Germany.
- You will need the AusweisApp and a smartphone with NFC functionality or a suitable card reader.
- Visiting the Citizens’ Office:
- You must have a valid identity card or a valid eID card.
- You must come in person and book an appointment.
Required documents
- A valid identity card or a valid eID card
Questions & Answers
Yes. You can order the PIN reset letter online if you have a registered address in Germany and meet the requirements.
Alternatively, you can also activate the online ID function or have your PIN reset at a citizens’ service centre. To do this, you must visit in person and book an appointment.
When you order the PIN reset letter, your current PIN will become invalid and the online ID function will be deactivated. You cannot cancel the order.
With the PIN reset letter, you will receive a new PIN and an activation code. You can use these to reactivate your online ID function.
Contact
Bürgerbüro Pasing
Appointments
Telephone
Postal address
Bürgerbüro Pasing
Ruppertstraße 19
80466 München
Fax: +49 89 233-46544
Address
Landsberger Straße 486
81241 München
By appointment only
Availability
- Available:Wheelchair access
- Not available:Disabled parking