Reporting defective parking ticket machines

Have you discovered a fault with a parking ticket machine? Then please report your observation to us using the contact details provided.

Description

if you notice a malfunction or technical defect at the parking ticket machine, you can report it by phone, e-mail or via the Handy Parken München APP.

Please include the following information in your report:

  • Machine number (four digits) on the tariff plate above the display
  • Date and time of the fault
  • Picture of the displayed fault message
  • if possible, the exact location of the faulty machine. For example, street name with house number or a description of the location

Possible defects or faults:

  • The parking ticket machine does not issue a parking ticket.
  • The arrival time on the parking ticket is identical to the end of the parking period.
  • It is not possible to insert coins.
  • After inserting coins, neither the parking ticket is issued nor the coins are returned.
  • The coins inserted will fall through.

Duration & Costs

Processing time

We will process your message as quickly as possible.

Questions & Answers

Please press the green request button. Alternatively, you can press the red cancel button and cancel the process.

please do not add any money. Use another parking ticket machine. If there is no other parking ticket machine within 100 metres, please place a parking disc with a note clearly visible in your car.

To apply for a refund of parking fees, please send a written description of the situation by e-mail to t23.parkraummanagement.bau@muenchen.de or by post to the following address

City of Munich
Baureferat Tiefbau
T23/ Straßen- und Parkraummanagement
Schragenhofstr. 6
80992 München

This is usually a "day ticket". You will receive the day ticket if you insert the maximum amount (11 euros in parking licence areas) in machines that charge from 9 am to 11 pm.
Note: Please check the date printed on the parking ticket at the end of the parking period. Is it the date of the following working day? You can leave your vehicle parked until the date printed on the ticket.

Please pay attention to the traffic signs and/or the fee sign on the machine.
Please check whether the machine is operational.
Please check the times when you have to pay the fee. It is possible that there is no obligation to pay a fee at the time of insertion.

Is it not possible to insert a coin despite the obligation to pay? Please use another parking ticket machine. If no other parking ticket machine is available within 100 metres, please place a parking disc with a note clearly visible in your car.

The following applies to the Altstadt and Hauptbahnhof areas:

The parking ticket machine only accepts 0.10 euro; 0.20 euro; 0.50 euro; 1 euro and 2 euro coins. Only amounts in 0.50 euro increments are accepted.
This means that only amounts ending in xx.50 euros; and xx.00 euros are permitted.

In all other parking licence areas, amounts in 0.10 euro increments are accepted.

Landeshauptstadt München

Baureferat
T23 - Straßen- und Parkraummanagement

Internet

Phone

Postal address

Landeshauptstadt München
Baureferat
T23 - Straßen- und Parkraummanagement

Schragenhofstraße 6
80992 München

Fax: +49 89 233-32340

Address

Schragenhofstraße 6
80992 München

The service telephone is available throughout the parking fee period: 9 a.m. - 11 p.m

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