Taxi and hire car complaints
If you have had a bad experience with a taxi or hire car, you can file a complaint with the taxi office.
Description
For taxi journeys, you can also contact the professional associations of taxi drivers.
If the taxi or hire car does not turn up when ordered, you must contact the relevant booking centre directly. As the dispatch centres are not subject to our official supervision, we have no legal means of sanctioning this. Misbehaviour by drivers in road traffic (e.g. tailgating, tailgating, insulting, incorrect parking) can only be prosecuted by the police.
Prerequisites
Please have the following information ready for your complaint:
- Vehicle registration number
- Vehicle registration number of the taxi or hire car (if known)
- Date and time of the incident
- Description of the incident
- Details of witnesses (if known)
Questions & Answers
What rights do I have as a passenger in a taxi?
For example, that
- the transport prices are adhered to
- a receipt is issued on request
- short journeys are not refused
- no detours are taken
Legal basis
PBefG (Passenger Transport Act)
BOKraft (Ordinance on the operation of road passenger transport companies)
Kreisverwaltungsreferat
Hauptabteilung III
Gewerbeangelegenheiten und Verbraucherschutz
Gewerblicher Kraftverkehr
Internet
Postal address
Landeshauptstadt München
Kreisverwaltungsreferat
Hauptabteilung III
Gewerbeangelegenheiten und Verbraucherschutz
Gewerblicher Kraftverkehr
Ruppertstraße 19
80466 München
Fax: +49 89 233-45174
Address
Implerstraße 11
81371 München
By appointment only